Last Updated: September 11th, 2023
1. Introduction
Welcome to CX Virtue (Pty) Ltd (“we,” “us,” “our”), a leading omnichannel BPO company headquartered in Cape Town, South Africa. At CX Virtue, we value your privacy and are committed to protecting your personal information. This Privacy & Cookies Policy outlines how we collect, use, and protect your data when you visit our website, www.cxvirtue.com, and interact with our services. Please read this policy carefully to understand how we handle your information. By using our website, you agree to the terms of this policy.
2. Information We Collect
We may collect the following types of information:
a. Personal Information: When you visit our website or contact us, we may collect personal information, such as your name, email address, phone number, and postal address. This information is collected only when voluntarily provided by you.
b. Cookies: We use cookies to collect information about your browsing habits and preferences. Cookies are small data files stored on your device that help improve your experience on our website. You can manage your cookie preferences through your browser settings.
c. Usage Data: We collect information about how you use our website, including your IP address, browser type, operating system, and pages visited. This data helps us analyze website traffic and improve our services.
3. How We Use Your Information
We may use your information for the following purposes:
a. To Provide Services: We use your personal information to respond to your inquiries and provide you with the information and services you request.
b. To Improve Our Services: We analyze usage data and cookies to enhance your experience on our website and tailor our content to your preferences.
c. To Communicate with You: We may send you promotional emails, newsletters, and updates about our services if you have subscribed to our mailing list. You can opt-out of these communications at any time.
d. For Legal Purposes: We may use your information to comply with legal obligations and resolve disputes.
4. Third-Party Services
We may use third-party services, including:
a. Google Fonts: Our website uses Google Fonts to improve the visual appearance of text. Google Fonts may collect data as described in its privacy policy.
b. Gravatar: If you use our commenting system, your Gravatar profile picture may be displayed. Gravatar’s privacy policy applies to the information collected.
c. Google Analytics 4: We use Google Analytics 4 to analyze website traffic and user behavior. Google’s privacy policy governs the use of this data.
5. Direct Registration and Mailing List/Newsletter Data Collection
If you choose to register directly on our website or subscribe to our mailing list or newsletter, we will collect and store your email address and other necessary information for these purposes. Your data will be used solely for sending you relevant communications and updates.
6. Data Transfer and International Users
CX Virtue serves clients from the United States of America, the United Kingdom, and South Africa. By using our website and services, you acknowledge and consent to the transfer and processing of your personal information in South Africa and other jurisdictions as necessary to provide our services.
7. Data Security
We take data security seriously and employ industry-standard measures to protect your information. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
8. Your Privacy Choices
You have the following privacy choices:
a. Cookies: You can manage cookie preferences through your browser settings.
b. Email Subscriptions: You can unsubscribe from our mailing list or newsletter at any time by following the unsubscribe link in our emails.
9. Updates to this Policy
We may update this Privacy & Cookies Policy periodically to reflect changes in our practices and legal requirements. The date of the last update will be prominently displayed at the beginning of the policy.
10. Contact Us
If you have questions or concerns about this policy or your personal information, please contact us at:
CX Virtue (Pty) Ltd
Address: The Icon Building, Third Floor 24 Hans Strijdom Avenue, Cape Town, South Africa, 8000
Email: info@cxvirtue.com
Thank you for choosing CX Virtue. Your privacy matters to us, and we are committed to ensuring the security and confidentiality of your information.