Modern Slavery Statement

Last Updated: September 11th, 2023

Introduction

CX Virtue (Pty) Ltd (“CX Virtue,” “we,” “us,” “our”) is a reputable omnichannel BPO company headquartered in Cape Town, South Africa. We are committed to ethical and responsible business practices, and we recognize the importance of addressing modern slavery and human trafficking issues in our operations and supply chain.

Our Commitment

CX Virtue is dedicated to preventing and mitigating the risk of modern slavery and human trafficking within our organization and among our suppliers and partners. We are committed to upholding the principles of transparency, ethical conduct, and respect for human rights. This Modern Slavery Statement outlines our actions and commitment to combatting these issues.

Our Business and Supply Chain

CX Virtue serves clients from various regions, including the United States of America, the United Kingdom, and South Africa. Our services encompass customer care, digitalization, tech support, customer acquisition management, and administrative contact center services.

Our supply chain primarily consists of technology providers, service vendors, and other business partners who support our operations.

Our Policies and Practices

To address the risk of modern slavery and human trafficking, CX Virtue:

  1. Has a Zero-Tolerance Policy: We maintain a strict zero-tolerance policy towards modern slavery and human trafficking in all aspects of our business. We expect our employees, suppliers, and partners to adhere to the same principles.
  2. Supplier Due Diligence: We conduct due diligence on our suppliers to assess the risk of modern slavery and human trafficking within our supply chain. We expect our suppliers to share our commitment to ethical practices.
  3. Contractual Agreements: Our contracts with suppliers and partners include clauses that require compliance with applicable laws and regulations related to modern slavery and human trafficking.
  4. Employee Training: We provide training to our employees to raise awareness about modern slavery and human trafficking and to ensure they understand our zero-tolerance policy.
  5. Whistleblower Mechanism: We have established a confidential reporting mechanism for employees and others to report concerns related to modern slavery and human trafficking.

Future Actions

CX Virtue is committed to continually reviewing and improving our efforts to combat modern slavery and human trafficking. We will:

  1. Conduct periodic risk assessments to identify potential areas of vulnerability in our operations and supply chain.
  2. Enhance our due diligence processes for suppliers and partners.
  3. Collaborate with industry organizations and stakeholders to share best practices and knowledge.
  4. Provide ongoing training and awareness programs for our employees.
  5. Monitor and evaluate our progress in addressing modern slavery and human trafficking.

Conclusion

CX Virtue is dedicated to the principles of ethical conduct, human rights, and responsible business practices. We are committed to eradicating modern slavery and human trafficking in all its forms within our organization and supply chain. This Modern Slavery Statement reflects our ongoing commitment to transparency and ethical business practices.

Thank you for choosing CX Virtue, and for sharing in our commitment to ethical excellence.

This Modern Slavery Statement is subject to periodic review and updates. The most recent version will be made available on our website.

Last Updated: September 11th, 2023